CARE survey - 2023 Ava Customer Credit
Please complete this brief survey so that Ava Community Energy can serve you better. The survey will close on Friday, April 12, 2024.
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Before receiving this email notice, were you aware that Ava Community Energy (formerly East Bay Community Energy) provided your electricity generation service?
--select an item--
Yes
No
Did you know that you received a $50 bill credit on your PG&E bill from Ava Community Energy in November or December 2023?
--select an item--
Yes
No
Record Type
How did you find out that you received a $50 bill credit from Ava Community Energy? Multiple responses are okay
Saw it on my bill
Received a postcard
Received an email
Heard about it from someone else
Other (write in)
Other (write in)
How important to you is receiving a $50 bill credit for your ability to pay your monthly bills?
Is there a time of year when a bill credit is most useful to you and your household?
--select an item--
Winter
Spring
Summer
Fall
No preference
If Ava is able to offer a bill credit again in the future would you rather receive it all on one bill, or spread across multiple months? For example:
--select an item--
All on one bill
$25 on two bills
$10 on five bills
If you have additional feedback, please provide it here