1. What was the nature of your most recent interaction?
--select an item--
Place a new order
Stock/Price Inquiry
Lead Time/ Shipping Inquiry
Warranty Issue
Portal Inquiry
Other
2. Based on the last transaction only, how satisfied are you with the representative’s ability to actively listen to your concerns to resolve them in a helpful manner?
--select an item--
1 - Not at all satisfied
2 - Not consistently satisfied
3 - Fair (in line with industry average)
4 - Very Good
5 - Best in Class
3. Based on your Last Call Experience, how would you rate our services?
--select an item--
1 - Not at all satisfied
2 - Not consistently satisfied
3 - Fair (in line with industry average)
4 - Very Good
5 - Best in Class
4. What improvement opportunity should be our top priority?
--select an item--
Pricing
Lead Time/Shipping
Response/Wait Time from Customer Service
Digital Tools
Other
Any suggestions
Do you want us to contact you regarding your last survey
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Yes
No